ITSM for DevOps



Price: $1,200  $1,799

Format: Live Virtual

Duration: 16 Hours

Course Overview

DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed.

  • IT Service Management (ITSM) for DevOps introduces ways to achieve both speed and control while driving value across the IT value stream and focuses specifically on ITSM in a DevOps context and supports those organizations with mature ITSM programs who are struggling to accelerate and modernize ITSM in support of DevOps.
  • The course helps organizations introduce new ways of thinking and new ways of working.
  • The course discusses key ITSM processes that are critical to DevOps and how those processes MUST be adapted to achieve high performance and deliver business value.
  • This non-certification DrillDown describes how to adapt IT service management (ITSM) processes in support of DevOps. Learners will gain and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.

Course Objectives

The learning objectives for this non-certification course include a practical understanding of:

  • The DevOps transformation
  • How ITSM is viewed as a constraint
  • How DevOps introduces new ways of thinking and working
  • How to adapt ITSM processes in support of DevOps
  • ITSM process integration and automation
  • How to leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services


The target audience for the ITSM for DevOps course are professionals including:

  • Anyone interested in modernizing ITSM processes in support of a DevOps or digital transformation
  • ITSM process owners, process managers, and stakeholders
  • IT transformation leaders, coaches, and managers
  • Consultants guiding their clients through DevOps-related process improvement initiatives


  • There are no prerequisites to attending ITSM for DevOps.
  • Familiarity with DevOps and IT Service Management (e.g., ITIL) processes (recommended).

Learning Materials

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • Participation in exercises designed to apply and practice value stream mapping
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities


  • This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.

About The DevOps Training Institute

DevOps Institute is dedicated to advancing the human elements of DevOps success.

As a global member-based association founded in 2015, DevOps Institute is the unifying force of an open and growing continuous learning community comprised of IT practitioners education partners, consultants, talent acquisition and business executives helping pave the way to support digital transformation and the New IT.

DevOps Training Institute helps advance the careers and support emerging practices within the DevOps community based on a human-centered SKIL framework, consisting of Skills, Knowledge, Ideas, and Learning.  All of their work, including accreditations, research, events, and continuous learning programs – is focused on providing the “human know-how” to modernize IT and make DevOps succeed

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