DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed.
- IT Service Management (ITSM) for DevOps introduces ways to achieve both speed and control while driving value across the IT value stream and focuses specifically on ITSM in a DevOps context and supports those organizations with mature ITSM programs who are struggling to accelerate and modernize ITSM in support of DevOps.
- The course helps organizations introduce new ways of thinking and new ways of working.
- The course discusses key ITSM processes that are critical to DevOps and how those processes MUST be adapted to achieve high performance and deliver business value.
- This non-certification DrillDown describes how to adapt IT service management (ITSM) processes in support of DevOps. Learners will gain and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.