This hands-on course leads to a Certificate in ITIL Service Capability Management – Service Offerings & Agreements. The series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.
The Service Offerings and Agreements subject areas include Service Portfolio
Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Financial Management. Exam voucher is included with this course.
Chapter 01 – Course Introduction
Chapter 02 – Service Offerings & Agreements
Chapter 03 – SOA Processes
Chapter 04 – Organizing, Technology & Implementation
- ITIL Foundation Certification
- Two to four years of relevant work experience
- IT operations, technical, or IT management personnel requiring more information about ITIL best practices.
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.