ITIL® Service Design – With Exam Voucher

IT Service Management Training

Price: $885  $1399

Format: On Demand

Duration: 8 Hours

Course Overview

This hands-on course leads to a Certificate in ITIL Service Lifecycle Management – Service Design. Upon successful completion, Learners can expect to gain competency in introduction to Service Design,
Service Design principles, Service Design processes, Service Design technology related activities, organization and technology for Service Design, understanding implementation approaches, challenges, and critical success factors & risks.

The main focus is the Lifecycle itself, the use of process and practice
elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization. Exam voucher is included with this course.

Chapter 01 – Course Introduction
Chapter 02 – Service Design
Chapter 03 – Service Design Activities
Chapter 04 – Service Design Processes
Chapter 05 – Technology, Organization & Implementation


  • ITIL Foundation Certification
  • Two to four years of relevant work experience


  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices.
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

Certification Details

This ITIL Intermediate Qualification: Service Design (SD) certification training focuses on the design of IT services and covers the architectures, processes, policies and documentation to design services that meet the needs of your organization. This training will prepare you to pass the Intermediate level ITIL Service Design certification exam.

About ITIL®

ITIL® is the world’s leading best practice framework for implementing IT service management. ITIL® is the most welcomed approach to IT service management worldwide. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers.

The organized and structured approach of ITIL® delivers efficient IT Service Management to enable businesses, manage risks, initiate affordable practices, raise a secure IT environment and boost customer relations to therefore enhance scalable business growth.

ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. ITIL® provides companies with a framework that is customizable, efficient, and designed to provide quality service and solve problems related to IT systems.

ITIL Credits You Will Get When You Complete The Courses

Course NameITIL Credits
ITIL Foundation v.42 ITIL Credits
ITIL® Practitioner3 ITIL Credits
ITIL® Managing Across the Lifecycle3 ITIL Credits
ITIL® Planning, Protection & Optimization4 ITIL Credits
ITIL® Service Offerings & Agreements4 ITIL Credits
-ITIL® Service Operation3 ITIL Credits
ITIL® Service Transition3 ITIL Credits
ITIL® Continual Service Improvement3 ITIL Credits
ITIL® Operational Support & Analysis4 ITIL Credits
ITIL® Release, Control & Validation4 ITIL Credits
ITIL® Service Design3 ITIL Credits
ITIL® Service Strategy3 ITIL Credits

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