This hands-on course leads to a Certificate in ITIL Service Lifecycle Management – Service Design. Upon successful completion, Learners can expect to gain competency in introduction to Service Design,
Service Design principles, Service Design processes, Service Design technology related activities, organization and technology for Service Design, understanding implementation approaches, challenges, and critical success factors & risks.
The main focus is the Lifecycle itself, the use of process and practice
elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization. Exam voucher is included with this course.
Chapter 01 – Course Introduction
Chapter 02 – Service Design
Chapter 03 – Service Design Activities
Chapter 04 – Service Design Processes
Chapter 05 – Technology, Organization & Implementation
- ITIL Foundation Certification
- Two to four years of relevant work experience
- IT operations, technical, or IT management personnel requiring more information about ITIL best practices.
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.