This hands-on course leads to a Certificate in ITIL Service Capability Management – Planning, Protection and Optimization. The series is focused on role based clusters in a modular set, each with a certification.
Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization subject areas include
Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, Risk Management, and Information Security Management. Exam voucher is included with this course.
Chapter 01 – Course Introduction
Chapter 02 – Planning, Protection & Optimization
Chapter 03 – PPO Processes
Chapter 04 – Organize & Implement
- ITIL Foundation Certification
- Two to four years of relevant work experience
- IT operations, technical, or IT management personnel requiring more information about ITIL best practices.
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.