ITIL® Orientation

IT Service Management Training

Price: $99  $149

Format: On Demand

Duration: 2.5 Hours

Course Overview

This training series covers the concepts of ITIL® Orientation. Students will learn about the ITIL®’s lifecycle approach to IT service management. ITIL® Orientation is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers. You will acquire valuable insights from instructors who have actually managed IT operations and ITSM programs.

This training course is an effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards. There is no certification exam associated with this training.

ITIL’s Lifecycle Approach to IT Service Management

  • Lesson: Introduction to IT Service Management – The Continual Improvement of IT Services
  • Lesson: Introduction to ITIL – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services
  • Lesson: Service Strategy – Service Value Planned
  • Lesson: Service Design – Service Value Modeled
  • Lesson: Service Transition – Service Value Implemented
  • Lesson: Service Operation – Service Value Delivered & Supported
  • Lesson: Continual Service Improvement – Sustaining Service Value
  • Lesson: ITIL Orientation Summary
  • Course Review


  • None


This course was developed to introduce IT specialists and executives not actively involved in IT service management  to the advantages of it. They will learn how it enhances productivity and an organization’s value.

  • IT Service Managers
  • Senior IT and business executives
  • IT management, staff, consultants, project managers, business liaisons
  • Anyone interested in learning about IT Service Management

About ITIL®

ITIL® is the world’s leading best practice framework for implementing IT service management. ITIL® is the most welcomed approach to IT service management worldwide. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers.

The organized and structured approach of ITIL® delivers efficient IT Service Management to enable businesses, manage risks, initiate affordable practices, raise a secure IT environment and boost customer relations to therefore enhance scalable business growth.

ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. ITIL® provides companies with a framework that is customizable, efficient, and designed to provide quality service and solve problems related to IT systems.

ITIL Credits You Will Get When You Complete The Courses

Course NameITIL Credits
ITIL Foundation v.42 ITIL Credits
ITIL® Practitioner3 ITIL Credits
ITIL® Managing Across the Lifecycle3 ITIL Credits
ITIL® Planning, Protection & Optimization4 ITIL Credits
ITIL® Service Offerings & Agreements4 ITIL Credits
-ITIL® Service Operation3 ITIL Credits
ITIL® Service Transition3 ITIL Credits
ITIL® Continual Service Improvement3 ITIL Credits
ITIL® Operational Support & Analysis4 ITIL Credits
ITIL® Release, Control & Validation4 ITIL Credits
ITIL® Service Design3 ITIL Credits
ITIL® Service Strategy3 ITIL Credits

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