ITIL® Operational Support & Analysis – With Exam Voucher

IT Service Management Training

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Price: $885  $1399

Format: On Demand

Duration: 6 Hours

Course Overview

This program leads to a Certificate in ITIL Service Capability Management – Operational Support and Analysis. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service
Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. Exam voucher is included with this course.

The Operational Support and Analysis (OSA) subject areas are:

  • Event Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Access Management
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Application Management.

Chapter 01 – Course Introduction
Chapter 02 – Introduction to Operational
Chapter 03 – Service Operation Processes
Chapter 04 – OSA Common Activities
Chapter 05 – Service Operation Functions
Chapter 06 – Organize & Implement

Prerequisites

  • ITIL Foundation Certification
  • Two to four years of relevant work experience

Audience

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices.
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

Certification Details

This Intermediate OSA training focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. The training will prepare you to pass the Intermediate level ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certification.

About ITIL®

ITIL® is the world’s leading best practice framework for implementing IT service management. ITIL® is the most welcomed approach to IT service management worldwide. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers.

The organized and structured approach of ITIL® delivers efficient IT Service Management to enable businesses, manage risks, initiate affordable practices, raise a secure IT environment and boost customer relations to therefore enhance scalable business growth.

ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. ITIL® provides companies with a framework that is customizable, efficient, and designed to provide quality service and solve problems related to IT systems.

ITIL Credits You Will Get When You Complete The Courses

Course NameITIL Credits
ITIL Foundation v.42 ITIL Credits
ITIL® Practitioner3 ITIL Credits
ITIL® Managing Across the Lifecycle3 ITIL Credits
ITIL® Planning, Protection & Optimization4 ITIL Credits
ITIL® Service Offerings & Agreements4 ITIL Credits
-ITIL® Service Operation3 ITIL Credits
ITIL® Service Transition3 ITIL Credits
ITIL® Continual Service Improvement3 ITIL Credits
ITIL® Operational Support & Analysis4 ITIL Credits
ITIL® Release, Control & Validation4 ITIL Credits
ITIL® Service Design3 ITIL Credits
ITIL® Service Strategy3 ITIL Credits

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