ITIL® Foundation v4 – With Exam Voucher

IT Service Management Training

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Price: $999  $1299

Format: On Demand

Duration: 5 Hours

Course Overview

ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organizations realize business change, transformation and growth through the proper use of IT. This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

ITIL 4 Foundation is considered the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

This course will cover digital transformation, key concepts, service value, and the Service Value Chain & Practices. Exam voucher is included with this course.

  • Chapter 01 – Course Introduction
  • Chapter 02 – Digital Transformation
  • Chapter 03 – Key Concepts
  • Chapter 04 – Service Value
  • Chapter 05 – Service Value Chain & Practices
  • Chapter 06 – Course Summary

Prerequisites

  • Familiarity with IT terminology and IT-related work experience are recommended.
  • Some level of work experience in IT service support or IT service delivery is also recommended.

Audience

  • Anyone seeking ITIL Foundation certification
  • Anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
  • IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, and Business Process Analysts
  • IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Certification Details

Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach.

This training will prepare you take the ITIL Foundation Certification Examination. The training is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

To receive the ITIL 4 Foundation Certification, you must:

1. Complete the certification training
2. Take the ITIL 4 Foundation Certification exam
3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

About ITIL®

ITIL® is the world’s leading best practice framework for implementing IT service management. ITIL® is the most welcomed approach to IT service management worldwide. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers.

The organized and structured approach of ITIL® delivers efficient IT Service Management to enable businesses, manage risks, initiate affordable practices, raise a secure IT environment and boost customer relations to therefore enhance scalable business growth.

ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. ITIL® provides companies with a framework that is customizable, efficient, and designed to provide quality service and solve problems related to IT systems.

ITIL Credits You Will Get When You Complete The Courses

Course NameITIL Credits
ITIL Foundation v.42 ITIL Credits
ITIL® Practitioner3 ITIL Credits
ITIL® Managing Across the Lifecycle3 ITIL Credits
ITIL® Planning, Protection & Optimization4 ITIL Credits
ITIL® Service Offerings & Agreements4 ITIL Credits
-ITIL® Service Operation3 ITIL Credits
ITIL® Service Transition3 ITIL Credits
ITIL® Continual Service Improvement3 ITIL Credits
ITIL® Operational Support & Analysis4 ITIL Credits
ITIL® Release, Control & Validation4 ITIL Credits
ITIL® Service Design3 ITIL Credits
ITIL® Service Strategy3 ITIL Credits

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