ITIL® Continual Service Improvement – With Exam Voucher

IT Service Management Training

Price: $885  $1399

Format: On Demand

Duration: 3.5 Hours

Course Overview

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage. This hands-on course leads to a Certificate in ITIL Service Lifecycle Management – Continual Service Improvement. Upon successful completion, students can expect to gain competency in:

  • Continual Service Improvement Principles
  • Continual Service Improvement Processes
  • Continual Service Improvement Methods and Techniques
  • Continual Service Improvement technology related activities
  • Organization and technology for Continual Service Improvement, and understanding Implementation approaches
  • Challenges, and critical success factors & risks.

The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization. Exam voucher is included with this course.

  • Chapter 01 – Course Introduction
    Chapter 02
    – Continual Service Improvement
    Chapter 03
    – 7-Step Improvement Process
    Chapter 04
    – Reporting, Methods & Technology
    Chapter 05
    – CSI Organization & Implementation


  • The ITIL Foundation certification is required to take the exam
  • Two years of relevant work experience


  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Certification Details

In this ITIL Service Lifecycle: Continual Service Improvement certification course, you will gain the foundational knowledge and skills you need to plan, implement, and optimize processes and activities. This Intermediate CSI course will teach you to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations. Successful completion of this course prepares you to pass the Intermediate level ITIL CSI certification exam.

About ITIL®

ITIL® is the world’s leading best practice framework for implementing IT service management. ITIL® is the most welcomed approach to IT service management worldwide. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers.

The organized and structured approach of ITIL® delivers efficient IT Service Management to enable businesses, manage risks, initiate affordable practices, raise a secure IT environment and boost customer relations to therefore enhance scalable business growth.

ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. ITIL® provides companies with a framework that is customizable, efficient, and designed to provide quality service and solve problems related to IT systems.

ITIL Credits You Will Get When You Complete The Courses

Course NameITIL Credits
ITIL Foundation v.42 ITIL Credits
ITIL® Practitioner3 ITIL Credits
ITIL® Managing Across the Lifecycle3 ITIL Credits
ITIL® Planning, Protection & Optimization4 ITIL Credits
ITIL® Service Offerings & Agreements4 ITIL Credits
-ITIL® Service Operation3 ITIL Credits
ITIL® Service Transition3 ITIL Credits
ITIL® Continual Service Improvement3 ITIL Credits
ITIL® Operational Support & Analysis4 ITIL Credits
ITIL® Release, Control & Validation4 ITIL Credits
ITIL® Service Design3 ITIL Credits
ITIL® Service Strategy3 ITIL Credits

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