Certified Agile Service Manager (CASM)

Price: $1,499.00 Courseware + Certification

Format: Live Virtual

Duration: 16 Hours

Course Overview

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.
This course positions learners to successfully complete the Certified Agile Service Manager exam.

Course Objectives

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Learn about SCRUM from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes
The two aspects of Agile Service Management:
- 1 – Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
- 2- Agile Process Design–applying Agile practices to process design projects

Audience

The target audience for the CASM course is:

Anyone interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Internal and external suppliers Process stakeholders

PREREQUISITES

Completion of pre-class assignment
Familiarity with IT service management processes and ITIL is recommended

Learning Materials

Sixteen (16) hours of instructor-led training and exercise facilitation
The Agile Service Management Guide and Scrum Guide (pre-class resources)
Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities

CERTIFICATION EXAM

The Certified Agile Service Manager (CASM) certification is intended to equip individuals with an understanding of how to apply Agile and Agile Service Management concepts in the design and improvement of ITSM processes. A Certified Agile Service Manager (CASM) is the operational equivalent of a ScrumMaster.
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.

About The DevOps Training Institute

DevOps Institute is dedicated to advancing the human elements of DevOps success.

As a global member-based association founded in 2015, DevOps Institute is the unifying force of an open and growing continuous learning community comprised of IT practitioners education partners, consultants, talent acquisition and business executives helping pave the way to support digital transformation and the New IT.

DevOps Training Institute helps advance the careers and support emerging practices within the DevOps community based on a human-centered SKIL framework, consisting of Skills, Knowledge, Ideas, and Learning. All of their work, including accreditations, research, events, and continuous learning programs – is focused on providing the “human know-how” to modernize IT and make DevOps succeed