Certified Agile Process Owner (CAPO)®

Price: $1,499 ~~$2895~~ | Courseware + Certification

Format: Live Virtual

Duration: 16 Hours

Course Overview

This course provides guidance into the Process Owner responsibilities. The purpose of this certification and its associated course is to impart, test and validate knowledge of process owner responsibilities and the practices and tools needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management.

Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.
A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

This certification bundle positions learners to successfully complete the Certified Agile Process Owner exam

Course Objectives

The learning objectives for CAPO include an understanding of:

Basic Agile and Agile Service Management concepts
Process owner role and responsibilities
Managing and prioritizing a process backlog
Creating and utilizing user stories
Collaborating with process stakeholders and other process owners
Overseeing Agile process design and improvement activities
Managing organizational change activities
Monitoring and measuring process performance
Conducting process reviews and identifying improvements

Audience

The target audience for the CAPO course includes:

Process owners
Process managers
Employees and managers responsible for designing, re-engineering or improving processes
Consultants guiding their clients through process improvement initiatives
Anyone responsible for:
- Managing process-related requirements
- Ensuring the efficiency and effectiveness of processes
- Maximizing the value of processes

Prerequisites

Completion of pre-class assignment
Familiarity with Scrum
Familiarity with IT and IT services

Learning Materials

Sixteen (16) hours of instructor-led training and exercise facilitation
The Agile Service Management Guide and Scrum Guide (pre-class resources)
Digital Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities

Certification Exam

The Certified Agile Process Owner (CAPO) examination is accredited, managed and administered under the strict protocols and standards of DevOps Institute.
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute.

Exam Preparations

Exam Requirements, Question Weighting, and Terminology List
Sample Exam Review

About The DevOps Training Institute

DevOps Institute is dedicated to advancing the human elements of DevOps success.

As a global member-based association founded in 2015, DevOps Institute is the unifying force of an open and growing continuous learning community comprised of IT practitioners education partners, consultants, talent acquisition and business executives helping pave the way to support digital transformation and the New IT.

DevOps Training Institute helps advance the careers and support emerging practices within the DevOps community based on a human-centered SKIL framework, consisting of Skills, Knowledge, Ideas, and Learning. All of their work, including accreditations, research, events, and continuous learning programs – is focused on providing the “human know-how” to modernize IT and make DevOps succeed.